All subscription box orders ship from the 15th-20th of each month.
What is the standard turnaround time for shipping?
On average, orders ship 1 week after an order is placed. However, orders placed during new releases and sales at times can take 2-3 weeks for shipment. Please note, during high volume periods, the shipping labels are printed in advance and movement on the packages can be seen 1-3 business days after tracking is emailed.
Subscription boxes will ship throughout the last week of the month - any delays will be communicated by email, posted on the updates on the main page, and on the @simplygildedbox account.
Where is my order?
Please refer to your tracking number for up to date information on shipping status. I currently use the USPS as my solo shipping carrier - if there are further issues with your tracking, please contact USPS for assistance. Please note there are occasionally unforeseen delays and interruptions with service that may affect expected arrival time. Sarcazm & Sockz is not responsible for delayed packages, including those who have opted for priority mail shipment.
For international customers - although tracking is available in most international destinations, there are certain countries (for example, Brazil) that DO NOT support tracking once package reaches the country. Please note simply gilded is not responsible for packages once they are dispatched into your country - please contact your local post for further information.
If a package has not been marked delivered, policy is to wait at least 4 weeks from the date the package was shipped until the package is declared lost. After this point, you may contact support at firstname.lastname@example.org for regular shop order and for subscription orders.
If your order has not been received 30 days after tracking has been sent, please contact customer service to inquire. If no contact has been made within 60 days of package shipment, we will be unable to assist.
Please note that Sarcazm & Sockz is NOT responsible for international packages that have been held by or lost by your country's local customs/post office. If your package has been marked delivered yet you have not received it, please contact your local post office to resolve.
I placed my order and need to change my address.
Regular shop orders: Please make sure that your address is correct before checking out as it will not be changed after a regular order is placed. Most orders begin processing immediately after order placement.
Subscription box orders: Please make sure to update your subscription box address via the subscription account management dashboard before the 15th of the month for recurring orders or during enrollment for new subscribers. If you need assistance with this, feel free to email email@example.com
Sarcazm and Sockz is not liable for packages shipped to addresses that were not updated prior to checkout.
For all packages marked 'delivered' but not received:
Occasionally the USPS will mark a package delivered 1-2 days before the package arrives. I kindly ask that you be patient in these instances and wait 1-2 business days before reaching out to customer service.
If the package has still not appeared, please check with the office (if you live in an apartment complex) or check with neighbors to see if the package can be delivered.
If the package is still not recovered after this point, please check with your local post office.
If your order was shipped priority, you may file a claim after 15 days by visiting https://www.usps.com/help/missing-mail.htm. for The USPS can also be contacted at 1-800-275-8777 to see if the package can be recovered and delivered correctly
First class packages - you may open up a missing mail search after 7 business days by visiting the USPS site at https://www.usps.com/help/missing-mail.htm
Please note Sarcazm and Sockz is not liable for missing packages marked as 'delivered' that are either misdelivered by the post office or due to theft on your property. Thank you for understanding.